Appointments & Contacts

For more information about The Spine Center of DuPage Medical Group or to schedule an appointment, please call us at 630 967 BACK (2225).

 

Spine Surgical Locations
Naperville/Edward Office DuPage Medical Group in Naperville at Edward Physician Center 120 Spalding Drive Suite 400 Naperville, IL 60540 630 967 BACK (2225) Detailed Map & Directions	Lombard Office DuPage Medical Group in Lombard on Highland Avenue 1801 S. Highland Avenue Lombard, IL 60148 630 967 BACK (2225) Detailed Map & Directions

Pain Medicine Locations
Naperville Office DuPage Medical Group in Naperville on RollingRidge Road 2940 RollingRidge Rd. Suite 300 Naperville, IL 60564 Detailed Map & Directions	Naperville/Edward Office DuPage Medical Group in Naperville at Edward Physician Center 120 Spalding Drive Suite 400 Naperville, IL 60540 630 967 BACK (2225) Detailed Map & Directions

Physiatry Location

Naperville/Edward Office DuPage Medical Group in Naperville at Edward Physician Center 120 Spalding Drive Suite 400 Naperville, IL 60540 630 967 BACK (2225) Detailed Map & Directions

Medication Refills

If you need a prescription filled

Because your health condition may change over time, your doctor or another provider who has access to your confidential medical records reviews refill requests. By following these simple guidelines, you will avoid any delays in getting your prescription refilled:

• Pain Medicine requires an office visit to refill medications.
• For Spinal Surgery or Physiatry, contact your pharmacy at least 5 days before your prescription requires refilling. To protect your health, pharmacies will accept refill orders only from your doctor. So, when you call The Spine Center with your request an additional step is added. Your prescription will be filled faster if you call your pharmacy directly; they will then contact The Spine Center.
• Use the same pharmacy. That way, your pharmacist will have your complete prescription records and you avoid the danger of mixing medications. To make it convenient for you, The Spine Center will work with the pharmacy of your choice. Please choose one pharmacy, and use only that pharmacy. It is an easy way to help protect your health.
• Call your pharmacy early in the day. This gives your doctor time to review your records. To ensure you get the right medications, we do not rush refills without making sure the order and your record are reviewed. Often, physicians are in surgery or finishing with patients late in the day, and we do not want to interrupt those patients' visits; therefore, refill requests received after 3:00 p.m. Monday through Thursday or after 10:00 a.m. on Friday will be reviewed and filled the next Spine Center business day.
  

If you run out of medication before you request a refill

Always call your pharmacy or schedule an office visit at least 5 days before you run out of medication. This will give the pharmacy plenty of time to contact your doctor, for the doctor to review your record, and for the pharmacist to prepare your medication. All you have to do is watch your medication levels and there should be no reason for you to run out of medication. It is dangerous to "rush" an order. For your protection, refills are not done at night, over the weekend, on holidays or as an emergency if you have forgotten to call your pharmacy.

If you run out of your prescription early

Your doctor ordered your prescription according to a precise dosage for a prescribed amount of days. If you run out early, it may mean you are experiencing some difficulty with your dosage or medication. Call DMG immediately and explain your difficulty.

If your prescription is lost, misplaced or stolen

To protect your health, lost or stolen prescriptions are replaced only with a physician visit. Stolen medication will require a police report to be completed and a copy of the report brought with to your visit. To avoid possible duplication of prescriptions when an order is lost or stolen, you will want to talk with your doctor. Call The Spine Center to schedule an appointment.

Results of Tests, Imaging or Labs

We do not usually discuss results over the phone, the physicians prefer to go over treatment options and results in person during an office visit. It usually takes 3 to 4 days from the date the MRI, CT, etc is performed to receive the report. Please call our office to schedule an appointment to review the test, lab or imaging with your physician and discuss treatment options.

Appointments
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