The DMG Pain Management Surgery Center
Surgical Center Address
2940 Rollingridge Road, Suite 200
Naperville, IL 60564
T 630.303.5304
F 630.527.0417
Directions & Map
Forms
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Who We Are
As our name implies, our surgical center is owned by DuPage Medical Group. With more than 250 physicians and greater than 30 locations, DuPage Medical Group is the leading, physician group in the western and southwestern suburbs. For more than 50 years, our physicians have been providing advanced medical care for your neighbors and friends. The DMG Pain Management Surgery Center was created to provide patients with outpatient pain procedures in a safe and comfortable environment. We understand procedures can be a stressful event. Therefore, we designed this facility with your comfort in mind. Within our walls, you’ll discover a warm atmosphere and attractive design along with a variety of patient amenities developed to put you at ease.
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What We Do
At The DMG Pain Management Surgery Center you’ll find pain management physicians with impeccable credentials and expertise. Our physicians, along with an experienced team of nurses and healthcare professionals, provide our patients with exceptional pain management care. In addition, our facility features the latest and most advanced pain management technology and techniques.
Beyond our expertise, you’ll find our team is genuine and caring. After all, we understand we are here for you. Our expertise along with our technology have been put in place so that we can provide you with faster recoveries, better outcomes and superior care. If you have any questions or concerns, please do not hesitate to ask anyone from our team.
The DMG Pain Management Surgery Center is one of three pain management single specialty surgery centers in the state. This beautiful facility offers patients pain management procedures in a warm atmosphere. Some of the facilities highlights include:
- A highly experienced team of physicians and nurses
- The latest in pain management technology and state-of-the-art equipment
- Patient comforts and amenities
- A friendly and caring staff
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Preparing for Your Procedure
You are scheduled for a procedure at The DMG Pain Management Surgery Center. There are many things you will need to do to prepare for your procedure. We are providing this “procedure preparation” checklist as a helpful reminder. We want to help in any way that we can. If you have any questions regarding this information or need further assistance, please don’t hesitate to call our facility at 630 303 5304.
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Prior to Procedure
A registered nurse will be calling you approximately 1-5 days before your procedure to discuss your medical history and answer any questions. This medical history will be reviewed by the physician in preparation for your procedure.
Remember, you must have someone accompany you to and from the The DMG Pain Management Surgery Center. We want you to be comfortable, so please wear relaxed fitting pants, a loose button down shirt and slip on shoes.
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Before Your Procedure, We Will
- Verify your insurance and benefits
- Attempt to pre-certify your surgery, if necessary
- Send you notification if there are any problems with your insurance
- Let you know of any payment you may owe on the day of your procedure
- Contact you one to five days before your surgery to discuss your past medical history and answer any questions you may have
Before Your Procedure, You Should
- Make sure to complete all pre-op testing (lab, imaging) that your doctor may have ordered
- Make a list of all medications you are currently taking, including dose and frequency
- Contact your insurance company if you have any questions regarding your benefits
- Notify us of any changes that have been made to your insurance since scheduling your procedure
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The Day of Surgery
On the day of your procedure, a receptionist will go over various forms that need to be completed and will collect any co-payments. 
Please remember to bring a valid photo ID, your current insurance card and eyeglasses. Please remember not to wear any jewelry. Also, you must bring in list of medications, with prescribed dose and frequency.
A member of our clinical staff will then escort you to the preoperative area where you will be given a locker to put away your belongings. At this time you will meet with the physician and registered nurse who’ll answer any questions you may have. Your physician will also be available to review your consent form. Once all your questions have been answered, you will be taken for your procedure.
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On the Day of Your Procedure, You Should
Remember to bring a valid photo ID, your current insurance card(s), your eyeglasses, your list of medications and any payment you owe Remember to wear loose, comfortable clothing and slip on shoes Remember to leave valuables at home, including jewelry.
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Follow-Up Care
A staff member from the center will be calling you within the next business day following the procedure to discuss your progress and to answer any questions that you may have.
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Anesthesia
What type of Anesthesia will I have?
Depending on the type of procedure that you are having, there are a variety of types of anesthesia. This depends on your health, type of surgery and the recommendation of the physician.
There are basically four types of Anesthesia:
- IV Sedation
Consists of local injections as well as the use of medications to make you drowsy. While you are sedated, your physician will monitor your vital body function and make sure that you are safe and comfortable throughout your procedure.
- Local Anesthesia
Provides numbness to a small area and may be injected by your physician.
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Patient Bill of Rights
- To expect to be treated with respect, consideration and dignity by competent personnel.
- To be assured confidential treatment of disclosure of records and afforded the opportunity to approve or refuse the release of such information, except as otherwise permitted by law or third party payment contract and when law requires release.
- To have access to the information contained in his medical records, unless access is specifically restricted by the attending practitioner for medical reasons.
- To consideration of privacy concerning his own medical care program. Case discussion, consultation, examination and treatment are considered confidential and shall be conducted discreetly.
- To know the name and function of any person providing healthcare services to the patient.
- To know what ASTC rules and regulations apply to his conduct as a patient.
- To expect emergency procedures to be implemented without unnecessary delay.
- To good quality care and high professional standards that are continually maintained and reviewed.
- To know names and professional relationships of other physicians who may care for him in the absence of his attending physician.
- To be provided, to the degree known, in layman’s terms information concerning his diagnosis, treatment and prognosis. When it is not medically advisable to give such information to the patient, the information will be made available to an appropriate person on his behalf.
- Except for emergencies, to have been given the necessary informed consent prior to the start of a procedure.
- To have the opportunity to participate in decisions involving his healthcare.
- To request a second opinion.
- To expect reasonable response to any reasonable requests he may make for service.
- To refuse treatment (drugs, procedures, etc.) to the extent permitted by law and to be informed of the medical consequences of his actions.
- To expect communication in the language which he understands.
- To expect treatment without regard to race, color, creed, religion, sex, sexual orientation, national origin or source of payment, except for fiscal capability thereof.
- To expect good management techniques to be implemented within the ASTC. These techniques shall make effective use of the time of the patient and avoid the personal discomfort of the patient.
- In the event of a transfer to another ASTC or hospital, the responsible person will be notified. The institution to which the patient is to be transferred shall be notified prior to the patient’s transfer.
- To know services available, such as provisions for after-hours or emergency care, educational material available and policies concerning
- To expect that the ASTC will provide information for continuing health care requirements following discharge and the means for meeting them.
- To examine and receive an explanation of his bill, regardless of the source of payment.
- To expect reasonable continuity of care and how to know in advance the time and location of appointments.
- To designate any area where he is cared for or treated as non-smoking areas.
- To leave the Facility even against the advice of his physician.
- To have all patients’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
- To be informed of his rights at the time of admission.
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Patient Responsibility
To provide to the best of his knowledge accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his health.
- To participate in health care decisions and for following the treatment plan outlined by the practitioner responsible for his care. This includes following instructions of the physicians, nurses and other healthcare personnel carrying out the plan of care and enforcing the Facility’s rules and regulations.
- For ensuring that the financial obligations of his healthcare are fulfilled as promptly as possible, and in the case of financial difficulty, making all reasonable efforts to meet any agreed-upon financial payment plan.
- For his actions if he refuses treatment or is non-compliant in following a plan of treatment recommended by his physician.
- To know the rules and regulations of the Facility affecting his care and conduct, and for following that Facility’s rules and regulations.
- For being considerate of the rights of other patients and Facility personnel, and for assisting in the control of noise and smoking.
- For being respectful of the property of other persons and of the Facility.
- To make known to his physician, attending nurse or other healthcare personnel any concerns or complaints he may have.
- To make sure he understands all information regarding the implications of his symptoms, his surgery or procedure (if applicable) and any risks related to having or declining such surgery or procedure, the expected outcomes of the plan of care outlined by this physician, and his responsibilities with regard to that plan of care.
- To advise the facility of any advance directives
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Advanced Directive
If you have Advanced Directives, please bring these documents with you, however these will not be honored at the DMG Pain Management Surgery Center. We will perform all life saving measures and transfer your care to Edward Hospital where at that time the hospital may consider your Advanced Directive.
Provision of the IL ADVANCE DIRECTIVE FOR HEALTH CARE (LIVING WILL) shall be available to each patient or responsible party, upon admission, if requested. This shall be documented in a prominent part of the patient’s current medical record, whether or not the individual has executed an advance directive.
The Illinois Department of Public Health will print the IDPH Uniform DNR Advance Directives on brightly-colored paper. These forms may be ordered at no charge from the Illinois Department of Public Health by calling 217-785-2080. Forms also may be downloaded from the Department’s Web site at www.idph.state.il.us/public/books/advin.htm.
A living will tells your health-care professional whether you want death-delaying procedures used if you have a terminal condition and are unable to state your wishes. A living will, unlike a health care power of attorney, only applies if you have a terminal condition. A terminal condition means an incurable and irreversible condition such that death is imminent and the application of any death delaying procedures serves only to prolong the dying process. Even if you sign a living will, food and water cannot be withdrawn if it would be the only cause of death. Also, if you are pregnant and your health-care professional thinks you could have a live birth, your living will cannot go into effect. You can use a standard living will form or write your own. You may write specific directions about the death-delaying procedures you do or do not want.
Two people must witness your signing of the living will. Your health-care professional cannot be a witness. It is your responsibility to tell your health-care professional if you have a living will if you are able to do so. You can cancel your living will at any time, either by telling someone or by canceling it in writing.
If you have both a health care power of attorney and a living will, the agent you name in your power of attorney will make your health-care decisions unless he or she is unavailable.
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Financial Policy
Payment of fees
This information describes how we will work with you to help you to understand and meet your financial obligations for payment of DMG Pain Management Surgery Center services and related ancillary and physician fees. It also explains what actions you can take to ensure that this process works smoothly for you. Please don’t hesitate to contact our Customer Service Department at 630.942.7998, if you have any questions.
It is important that you check with our Registration Staff prior to your procedure to ensure that our records contain the most up to date insurance coverage and personal contact information. Our Registration Staff will contact your insurance company to verify your coverage and benefits and to find out if there are other requirements such as pre-certification, that must be completed before you have the procedure. After the procedure this updated information will help us to submit claims to the correct location and send patient statements to the correct address.
Your health insurance may not cover all of the costs associated with your procedure. In fact, some procedures may be excluded from coverage. Our Registration Staff will contact you after they have verified your benefits if there are any questions regarding your coverage. Patients with health insurance typically have liability through co-payments, deductibles and/or coinsurance.
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Payment due dates
When insurance doesn’t cover the charges
If you are financially responsible for the charges, we expect payment in full on or before your scheduled day of procedure. For your convenience, we accept most major credit cards, personal checks or cash. A personal check for payment must be received seven business days prior to your procedure. Cash, cashiers check, certified check or credit card may be submitted the day of your procedure.
When insurance covers some or all of the charges
If you have insurance that covers all or a portion of your charges we will send you a statement once your insurance has determined what your liability will be. You will not be responsible until the insurance pays its portion of the charges. (The exception to this is any co-payment which is due at the time of service.) We will send you a statement when there is a balance on your account and continue to send you statements until that balance is resolved. We expect payment within 21 days after you receive the statement showing your charges.
You may pay in person at any DuPage Medical Group site. Please see the Patient Statement section for the address if you wish to mail your payment.
When you are not able to pay your balance in full
Please contact Customer Service at 630.942.7998 to make payment arrangements. We will work with you to set up a payment plan.
Be prepared to pay your co-payment at check-in
A co-payment is a set dollar amount that you must pay when you receive care in certain settings such as your doctor’s office, the emergency room or a surgical center. If you have a co-payment as part of your benefits, it will be due at the time that you check in to the surgical center. For your convenience we accept most major credit cards, personal checks or cash.
Understand your medical insurance benefits so you are aware of your out of pocket costs
A deductible is a set dollar amount that you pay before your insurance begins to pay its portion of the charges. A coinsurance is a percentage of the charges that you pay while the insurance company pays the remaining percentage. When you owe a deductible or coinsurance amount we will bill you after your insurance company has processed your claim and paid their portion of the charges. We expect payment within 21 days after you receive the statement showing your charges.
Financial agreement for non-covered services
If your insurance plan restricts coverage for a medically necessary service, or we have reason to believe your insurance plan will not pay for your procedure, we will ask you to sign a financial agreement. This document describes the proposed service and explains that you will be financially responsible for the costs associated with the procedure, if your insurance does not pay.
For non-covered services, we expect payment in full on or before the day of your scheduled service. Please see the Payment Due Dates section for additional details on payment. We will be happy to explain your charges, any self-pay discounts that may apply in your case
Address problems
Review your billing statements and contact Customer Service at 630.942.7998 if you believe that your statement is not correct, if you
don’t understand your statement or if you can provide us with updated information. Please contact us if you cannot pay your balance in full or cannot honor previously made payment arrangements.
Delinquent accounts
Patients who do not pay their balance in full, who have defaulted on their payment plan or have not worked with our staff on payment arrangements will be considered delinquent after 60 days. Delinquent accounts may be sent to a third party collection agency and these patients may be dismissed from DuPage Medical Group.
Refunds
If your procedure is cancelled and you have made payment, we will automatically refund your money within two weeks from your scheduled procedure date. Please contact Customer Service at 630.942.7998 if you have any questions regarding this process.
Facility ownership
DuPage Medical Group physicians have a financial interest in the DMG Pain Management Surgery Center and this interest is less than one percent of the total ownership.
Should you have any grievances, questions, or concerns, please feel free to contact the Facility Administrator
DMG Pain Management Surgery Center, LLC
2940 Rollingridge Road, Suite 200
Naperville, IL 60564
Phone: 630-303-5304
Fax: 630-527-0417
In addition, grievances and/or concerns may also be directed to:
Illinois Department of Public Health
535 West Jefferson Street
Springfield, Illinois 62761
Phone: 217-782-4977 217-782-4977
Fax: 217-782-3987
TTY: 800-547-0466
Questions or Comments
If you are a Medicare Beneficiary, you may contact the Medicare Ombudsman by calling: 1-800-MEDICARE, or by visiting www.cms.hhs.gov/center/ombudsman.asp
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Contact information
GENERAL PROCEDURAL QUESTIONS
630 303 5304
If you have any general questions about your procedure
DMG PAIN MANAGEMENT SURGERY CENTER
630 303 5304
For pre-operative instructions or status of a procedural patient
ADMINISTRATION / ADMINISTRATOR
630 303 5304
INFORMATION ON HOW TO REACH YOUR DOCTOR
630 967 6000
QUESTIONS REGARDING YOUR INSURANCE COVERAGE
630 942 7998
IF YOU NEED TO CANCEL YOUR PROCEDURE
630 303 5304
On the day of the procedure
630 967 6000
Before the day of the procedure, please contact your physician’s office.
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Directions to the DMG Pain Management Surgery Center
From the northern suburbs
Take I-294 (Tri-State Tollway) south to I-88 (East-West
Tollway) west. Exit at IL-59. Go south (left) on IL-59
and continue for 7.3 miles, crossing Ogden Avenue
(US-34) and passing the Naper Aero Club Airport. Turn
right (west) onto Rollingridge Road. Turn left on
Rollingridge Road to 2940 Rollingridge Road.
or
Take I-55 (Stevenson Expressway) toward Canal Bank
Road. Take exit 263 for Weber Road and keep right,
following signs for Bolingbrook. Merge onto S Weber
Road. Turn left (west) onto W 119th Street/Rodeo
Drive. Turn right (north) onto IL-59. Turn right (west)
onto Rollingridge Road. Turn left on Rollingridge Road
to 2940 Rollingridge Road.
From the northwest suburbs
Take I-355 (North-South Tollway) north to
Weber Road (exit 263). Keep right at the fork,
following for Bolingbrook. Merge onto S Weber
Road. Turn left (west) onto W 119th
Street/Rodeo Drive. Turn right (north) onto
IL-59. Turn right (west) onto Rollingridge Road.
Turn left on Rollingridge Road to 2940
Rollingridge Road.
From the south suburbs
Take I-294 (Tri-State Tollway) north to I-55 (Stevensen
Expressway) west. Exit at Weber Road, exit 263. Keep
right, following signs for Bolingbrook. Merge onto S
Weber Road. Turn left (west) onto W 119th
Street/Rodeo Drive. Turn right (north) onto IL-59. Turn
right (west) onto Rollingridge Road. Turn left on
Rollingridge Road to 2940 Rollingridge Road.
or
Take I-55 (Stevenson Expressway) toward Canal Bank
Road. Take exit 263 for Weber Road and keep right,
following signs for Bolingbrook. Merge onto S Weber
Road. Turn left (west) onto W 119th Street/Rodeo
Drive. Turn right (north) onto IL-59. Turn right (west)
onto Rollingridge Road. Turn left on Rollingridge Road
to 2940 Rollingridge Road.
From the east/Chicago
Take 90/94 (Dan Ryan Expressway) south to
I-55 (Stevenson Expressway) southwest. Exit at
Weber Road. Keep right, following signs for
Bolingbrook. Merge onto S Weber Road. Turn
left (west) onto W 119th Street/Rodeo Drive.
Turn right (north) onto IL-59. Turn right (west)
onto Rollingridge Road. Turn left on
Rollingridge Road to 2940 Rollingridge Road.
From the southwest suburbs
Take I-355 (North-South Tollway) south to I-88. Take
the IL-59 exit and turn left (south) onto IL-59. Continue
for 7.3 miles, and turn right (west) onto Rollingridge
Road. Turn left on Rollingridge Road to 2940
Rollingridge Road.
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